Frequently Asked Questions
Everything you need to know about GetSmoke
When was Getsmoke.com founded?
We launched in 2023 as an online vape shop serving customers across the United States.
Do you only sell vapes?
No. In 2025, we expanded our catalog to include hookah products, and we continue to add new vape models and accessories.
How many customers have you served?
So far, we've proudly served over 10,000 customers nationwide, including those in remote areas where local shops aren't available.
Do you ship to all U.S. states?
Yes, we ship nationwide - even to hard-to-reach locations where people might not have access to a vape store nearby.
Why should I choose Getsmoke over a local shop?
We offer better prices, a wider selection of the newest products, and fast delivery straight to your door.
Are your products authentic?
Yes, all products on Getsmoke.com are 100% authentic and sourced only from trusted manufacturers.
Do you have a loyalty program?
Yes, we're rolling out customer loyalty programs and special offers for our returning shoppers in 2026.
Do you offer priority shipping?
Yes, priority shipping is available for most locations. Pricing and estimated delivery times are shown at checkout.
Can I return or exchange a vape?
Yes, returns and exchanges are possible under our Return Policy. Please check our dedicated Returns Policy page for full details.
What should I do if my vape arrives defective?
Contact our support team within the required timeframe, include photos and a description of the issue, and we'll arrange a replacement or another solution.
What if my favorite flavor is out of stock?
You can sign up for back-in-stock notifications on the product page. Our support team can also suggest alternatives or provide estimated restock times.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use it on the carrier's website to monitor your delivery.
Do I need to verify my age?
Yes. All customers must be 21 years or older to purchase from GetSmoke. Age verification is required at checkout.
How can I contact GetSmoke?
Reach us at [email protected]. We typically respond within 1 business day.
WARNING: This product contains nicotine. Nicotine is an addictive chemical. For adults 21+ only.