Frequently Asked Questions
When was Getsmoke.com founded?
We launched in 2023 as an online vape shop serving customers across the United States.
Do you only sell vapes?
No. In 2025, we expanded our catalog to include hookah products, and we continue to add new vape models and accessories.
How many customers have you served?
So far, we’ve proudly served over 10,000 customers nationwide, including those in remote areas where local shops aren’t available.
Do you ship to all U.S. states?
Yes, we ship nationwide — even to hard-to-reach locations where people might not have access to a vape store nearby.
Why should I choose Getsmoke over a local shop?
We offer better prices, a wider selection of the newest products, and fast delivery straight to your door.
Are your products authentic?
Yes, all products on Getsmoke.com are 100% authentic and sourced only from trusted manufacturers.
Do you have a loyalty program?
Yes, we’ll rolling out customer loyalty programs and special offers for our returning shoppers in 2026.
What makes Getsmoke different from other online stores?
Our mission is accessibility and service. We’re proud to deliver vapes even to areas where people cannot easily reach a physical store.
Do you offer priority shipping?
Yes, priority shipping is available for most locations. Pricing and estimated delivery times are shown at checkout.
Can I return or exchange a vape?
Yes, returns and exchanges are possible under our Return Policy. Please check our dedicated Returns Policy page for full details.
What should I do if my vape arrives defective?
Contact our support team within the required timeframe, include photos and a description of the issue, and we’ll arrange a replacement or another solution.
What if my favorite flavor is out of stock?
You can sign up for back-in-stock notifications on the product page. Our support team can also suggest alternatives or provide estimated restock times.
How can I track my order?
Once your order ships, you’ll receive a tracking link by email. You can also check your order status in your Getsmoke.com account.
How can I contact Getsmoke support?
You can reach us anytime through the support form on our website or by emailing info@getsmoke.com. We usually respond within 6-24 business hours.
What if my package is lost by the shipping carrier?
If your package is delayed or marked as lost, please contact us immediately. We’ll open an investigation with the carrier and provide either a replacement or a refund. In addition, we recommend selecting shipping insurance during checkout for extra protection.